Workstations “Dropping Off”

When we upgraded our Windows 2000 Master computer to Windows Service Pack 3 (WSP3) we started experiencing problems with our workstations “dropping off”. We would try to open an invoice from the pending list and it just would freeze up on us, no warning message or anything. So we had to go into the Task Manager and shut down the application. This would take several minutes and then restart PrintSmith.

As you can imagine, this doesn’t go over too well with our production personnel because it is a big waste of time. In fact, we cannot use Tracker because of it. So, we have upgraded to Windows Service Pack 4 for Windows 2000 and are in the middle of testing it.

We are also testing the Port Speed Adjustment (Admin > Prefs > Network) again to see if that helps. So far setting it Zero makes it worse. We are going to leave it at 30 for now.

I will update this as I learn more.

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